01Introduction
ZYL TECHNOLOGIES LLC (“Zylmark,” “we,” “us,” or “our”) operates the website zylmark.com and the Zylmark trademark clearance platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
By using Zylmark, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
02Information We Collect
2.1 Information You Provide
- Account registration information: name and email address
- Brand names, slogans, and product or service descriptions you submit for trademark searches
- Payment information processed securely through Stripe (we do not store your card details)
- Communications you send us via email or contact forms
2.2 Information Collected Automatically
- IP address and general location data
- Browser type and device information
- Pages visited, time spent on pages, and navigation patterns
- Search history within the platform — including brand names searched, classes selected, and reports generated
03How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To process and fulfill trademark search requests
- To store your search history so you can access previous results
- To process payments securely through Stripe
- To send transactional emails (account confirmation, search results, receipts)
- To improve and develop the Zylmark platform
- To respond to your inquiries and provide customer support
- To comply with legal obligations
04Search Data and Confidentiality
We understand that the brand names and product descriptions you submit are commercially sensitive. We treat all search data as confidential and do not share, sell, or disclose your search queries to any third party, except as required by law.
Your search history is stored in our secure database and is only accessible by you through your account and by authorised Zylmark personnel for support and technical purposes.
05Data Sharing and Third Parties
We do not sell your personal information. We share data only in the following limited circumstances:
- Stripe — our payment processor. Stripe handles all payment transactions and is subject to its own Privacy Policy. We do not store your payment card details.
- Hosting and infrastructure providers — we use third-party cloud services to host and operate the platform. These providers process data on our behalf under data processing agreements.
- Legal requirements — we may disclose information if required by law, court order, or government authority.
06Data Retention
We retain your personal information and search history for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
You may request deletion of your data at any time by contacting us at support@zylmark.com.
07Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission via HTTPS/TLS
- Secure, access-controlled database storage
- Limited internal access to personal data on a need-to-know basis
While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
08Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data
- Portability — request your data in a portable format
- Objection — object to certain types of data processing
To exercise any of these rights, contact us at support@zylmark.com. We will respond within 30 days.
09GDPR and International Users
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR. Our legal basis for processing your data is:
- Contract performance — to provide the trademark search services you have requested
- Legitimate interests — to improve our platform and prevent fraud
- Legal obligation — to comply with applicable laws
For questions about international data transfers or your GDPR rights, contact support@zylmark.com.
10Cookies
We use essential cookies to operate the platform (session management, authentication). We do not currently use tracking or advertising cookies. For full details, see our Cookie Policy.
11Children’s Privacy
Zylmark is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately at support@zylmark.com.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and notify registered users by email for material changes. Your continued use of Zylmark after changes are posted constitutes your acceptance of the updated policy.
13Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: